FAQ

Is Medipply a mail order urinary catheter supplier?

No. Medipply is not a licensed supplier of medical devices (DME). Our service consists of connecting you with a trusted supplier in your insurance network.

Is Medipply owned by a catheter manufacturer or supplier?

No, Medipply is not affiliated with any specific manufacturer or supplier. We are your advisor in a complicated marketplace. We liaise with suppliers and manufacturers to make sure that you are treated fairly as a patient and get access to what you need.

Is Medipply free?

Yes. We provide our services to you for free. To be able to do so, we receive a referral fee from suppliers for facilitating the referral and ensuring prompt delivery.

Will I get my products faster using Medipply?

Yes. In order to make the process shorter, we collect essential information from you to speed up delivery.

Which medical devices can you help me with?

Currently, Medipply is focused on catheters. We hope to expand to connect patients with other supplies in the future. Learn more about different types of catheters.

Which insurance plans does Medipply accept?

We can help all patients, no matter what insurance plan they have. We can also help if they have no insurance.

Do I need insurance to use Medipply?

No, we can also help you if you don’t have an insurance. Simply fill out our form and indicate that you have no insurance. We will then match you with a trusted supplier where you can buy catheters for cash online or in-person.

What if I have more than one insurance company?

Currently, we link you with a supplier based on your primary insurance. We encourage you to submit your secondary insurance directly to the supplier as soon as you start communicating directly with them.

Do you need my prescription?

No. We do not need your prescription to connect you with a supplier. However, the supplier might ask for your prescription to expedite the time it takes to process your order.

Why do you need my contact information?

We use these details to validate your insurance coverage and elegibility, source the right supplier for you, and facilitate your connection to them. We would also like to provide you with advice for you as a patient and keep you updated on the latest technology and insights for a better living.

Does Medipply share my information with suppliers?

Yes. Once our system identifies the right supplier for you, we facilitate your connection to that supplier and share your information with them to help them process your order quickly.

Is my information protected?

At Medipply, the privacy and the security of your personal information are extremely important. All of the data we collect is handled and stored using the most stringent, current legal and compliant regulations. We will not exploit any data you provide us. You can read more detailed information on the data we collect, why, and how we keep it secure in our Privacy Policy.

Who will cover my urinary catheter cost?

It depends on your insurance plans. Medipply helps you find a supplier that works with your insurance policy. For information about what you insurance typically covers, we recommend asking your healthcare provider.

How will I pay for my urinary catheters?

It depends on your insurance and the supplier you choose. Medipply helps reduce the risk of out-of-pocket payments by connecting you with in-network catheter suppliers that work with your primary and secondary insurance plans.

Can I pay cash?

Yes, if you want to purchase without insurance, we can connect you with a trusted supplier. Then you can make your cash purchase with them online or in-person.

Can I order products living abroad?

No. Currently, our partners only deliver catheters to U.S. postal addresses.

Will the COVID-19 (coronavirus) pandemic impact my catheter delivery?

No. Currently, we are not experiencing any supply chain interruptions for urological supplies, and we do not expect any going forward.

Can I unsubscribe from Medipply?

Yes. You can unsubscribe from our newsletters and our order reminders any time you want. Unsubscribe now.

If you didn’t find answers to your questions, you can contact us
by phone 1-(800) 245-9628 or email hello@medipply.com

Get started with Medipply by filling out the form now.